Terms of service

Last Updated: August 19, 2025

sixdoves, LLC operates this website. Any references to “sixdoves”, “we”, “us”, and “our” mean sixdoves, LLC.  By accessing our website and using any of the information, tools or functions on it, such as making a purchase (each, a “Service” and collectively, the “Services”), you agree to comply with these terms and conditions (“Terms of Service” or “Terms”), as well as any additional terms and policies linked or mentioned in these Terms. 

THESE TERMS CONTAIN IMPORTANT PROVISIONS FOR RESOLVING DISPUTES THROUGH MANDATORY ARBITRATION OUTSIDE OF COURT, INCLUDING A CLASS ACTION WAIVER, UNLESS YOU OPT OUT ON TIME AS DESCRIBED IN SECTION 13.  

These Terms apply to everyone who uses the site, including but not limited to website visitors, vendors, customers, merchants, and content contributors. 

Please review these Terms of Service thoroughly before using our website. If you use any part of the site, you are agreeing to these Terms of Service; if you do not accept all terms and conditions, you must not use the website or our services. Acceptance of these Terms of Service is required for access. New features or tools added to the store will also be governed by these Terms of Service. The latest version of the Terms of Service is always available on this page, and we may update, modify, or replace any part of these Terms by posting changes here. You are responsible for checking this page regularly for updates. Continued use of the website after changes are posted means you accept those changes. 

Our online store is powered by Shopify Inc., which provides the e-commerce platform for us to offer products and services to you.

1. Overview

We provide care packages specifically curated for individuals undergoing cancer treatment. We aim to make it easier for customers to send thoughtful, practical care to those facing cancer.

Each care package includes a selection of items designed to offer comfort and support both during treatment and recovery. Products may include organic ginger chews, oncology-friendly mouthwash, cozy socks, aromatherapy items, and journals, among others. The selection of items is based on the typical needs of patients during treatment, with the goal of offering useful and relevant support. Each purchase is a one-time transaction, and no recurring charges or subscriptions are associated with the purchase.

2. Eligibility; Use of Services

By making a purchase from us or agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

We may, in our sole and absolute discretion, refuse to allow use of the website or accept any information and may, at any time, refuse to permit any continuing use of the website for any reason or for no reason, in our sole discretion.

3. Account Registration

To access or use some of our Services you may be required to create an account. You are solely responsible for maintaining the confidentiality of your account and password, and are responsible for all activities occurring under or using your account. You agree to provide accurate, current, and complete information during registration. It is essential that you provide accurate recipient information to ensure proper delivery.

4. Medical Disclaimer

We do not offer or provide medical advice, diagnosis or treatment and your use of the Services does not create a patient relationship between you and us. Neither the Services nor any of the products and information offered over the website are intended to replace professional medical advice, diagnosis, or treatment. Always seek advice from a qualified healthcare provider regarding medical conditions or treatment. We are not responsible for adverse reactions or interactions with treatment. Users should consult with healthcare professionals regarding product suitability. 

You should not ignore or delay obtaining professional medical advice because of products or information accessed through the Services. All Services are for informational purposes only, and are not intended to cover all possible uses, directions, precautions, or adverse effects. The Services should not be used or relied on during a medical emergency or for the diagnosis or treatment of any condition. Call 911 or your healthcare provider for all medical emergencies. 

5. Payment Terms

Billing: You will be charged the amount displayed to you at the time of purchase, and you agree to timely pay all such amounts.
Payment Method: You must provide a valid payment method (e.g., credit card, debit card) at the time of purchase. By providing payment information, you authorize sixdoves to charge the applicable fees for the one-time purchase. If you keep your payment method on file, you agree to keep it current and up to date, and failure to do so will not relieve you of your payment obligations.
Price Changes: sixdoves reserves the right to modify product prices at any time, and updated prices will be reflected on our website at the time of purchase.

6. Availability; Returns and Refunds

6.1 Availability. Certain products or services may have limited quantities. We may refuse to accept orders, or discontinue a product, for any reason or no reason at any time.

6.2 Return Policy: Due to the sensitive nature of our products, returns are not accepted. However, if a product arrives damaged, you may contact us within 7 days of delivery to request a replacement or refund at the discretion of sixdoves. We may change our return policy at any time at our sole discretion.
6.3 Refunds: Refunds are not offered for reasons other than damaged or defective products. All refund requests are subject to review  by sixdoves.

7. User Conduct

You agree to use our services for lawful purposes and in accordance with these Terms. sixdoves reserves the right to suspend or terminate accounts for violations of these Terms, including but not limited to misuse of services or harassment of customer service representatives.

Without limiting the foregoing, you agree that in connection with your use of the Services, you will not: (i) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; (ii) interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services; (iii) upload any viruses or similarly harmful code, or attempt to bypass any measures we may use to secure, prevent or restrict access to the Services; (iv) sell or otherwise transfer your account to the Services; (v) intentionally or unintentionally violate any applicable local, state, national or international law; or (vi) reproduce, republish, download, post, transmit, distribute, copy, publicly display or otherwise use any information, data, or content on the Services, in whole or in part, whether through manual means or through the use of any robot, spider, scraper, deep link or other automated means.

8. Product Quality and Safety; Disclaimers

We curate products designed to offer comfort and support. We aim to ensure all items are safe and of high quality, but take on no duty, or provide any assurances, that all items are safe or suitable for all users. You should review individual product labels for allergy and safety information. Product availability is subject to change, and substitutions of similar value may occur based on inventory. You shall use each product only for its intended purposes and engage in no off-label or uses not intended by the applicable manufacturer. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

9. Third Party Products; Disclaimer

We resell third party products through the Services. Our inclusion of such products on the Services does not imply any endorsement, guarantee or warranty as to such products or any association with their manufacturers other than that of buyer and seller. 

SIXDOVES MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE SERVICES OR THE INFORMATION OR PRODUCTS AVAILABLE THROUGH THE SERVICES, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THE WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY SIXDOVES. ALL SUCH INFORMATION, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. 

SIXDOVES HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE SERVICES OR THE INFORMATION AND PRODUCTS AVAILABLE THROUGH THE SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

CERTAIN STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES. IF THESE APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 

10. Delivery and Risk of Loss

Care packages are delivered to the address provided during purchase. Delivery times may vary based on location and shipping availability. Risk of loss passes to you upon delivery of the care package to the carrier. sixdoves is not responsible for delivery delays or loss due to incorrect addresses.

11. Intellectual Property

All content, trademarks, and other intellectual property used by sixdoves belong to sixdoves or its licensors. You may not use, copy, or distribute any materials without prior written consent.

12. Indemnification; Release

You agree to indemnify and hold harmless sixdoves and each of its subsidiaries, affiliates, directors, officers, agents, partners, investors, employees, successors and assigns (collectively, “Sixdove Parties”) from and against any first or third party claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees, arising from or in connection with: (i) your actions or in actions, including but not limited to any that constitute a breach of these Terms; (ii) your violation of any law or the rights of a third party; or (ii) your use of the Services or any product purchased thereon.

You and each of your successors, assigns, subsidiaries and affiliates, hereby unconditionally release and forever discharge the Sixdove Parties from any and all complaints, claims, charges, damages, demands, suits, actions and causes of action, whether at law or in equity (including attorneys’ fees, costs and expenses), known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with your use of the Services or any product purchased thereon. 

13. Limitation of Liability

IN NO EVENT SHALL ANY SIXDOVES PARTIES BE LIABLE FOR ANY INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR ANY KIND OF DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ATTORNEYS’ FEES AND LOST PROFITS OR SAVINGS) ARISING FROM OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SERVICES OR ANY PRODUCTS OR ITEMS PURCHASED THEREON, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SIXDOVES IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  

In no event will our aggregate liability, if any, including liability arising out of contract, negligence, strict liability in tort or warranty, or other legal theory of liability, exceed the greater of (a) the amount your paid us in the one month period prior to the event giving rise to the claim or (b) one hundred dollars ($100).

CERTAIN STATE DO NOT ALLOW LIMITATIONS ON THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

14. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles.

15. Dispute Resolution 

15.1 Arbitration Agreement. You and we each agree to submit any claim to JAMS, Inc., or its successor, (“JAMS”) for final and binding arbitration. In arbitration certain rights that you or we would have in court may not be available, such as discovery or appeal. YOU AND SIXDOVES ARE EACH EXPRESSLY WAIVING ANY RIGHT TO TRIAL BY JUDGE OR JURY IN A COURT OF LAW. This agreement to arbitrate shall apply regardless of whether the claim arises during or after any termination of these Terms or your relationship with sixdoves.

15.2 Arbitration Time for Filing. Any claim subject to arbitration must be filed within one year after the date the party asserting the claim first knows or should know of the act, omission or default giving rise to the claim, or the shortest time period permitted by applicable law.

15.3 Arbitration Procedures. Either party may commence arbitration by filing a written demand for arbitration with JAMS, with a copy to the other party. The arbitration will be conducted in accordance with JAMS Streamlined Arbitration Rules and Procedures and any other applicable rules that JAMS requires (“JAMS Rules”) in effect as of the demand for arbitration. The parties agree that the U.S. Federal Arbitration Act and federal arbitration law govern the interpretation and enforcement of these arbitration provisions. Any arbitration hearings will take place in Maricopa County, Arizona, or elsewhere as required by JAMS Rules. The parties’ responsibility to pay any filing, administrative and arbitrator fees will be solely as set forth in the JAMS Rules. The parties will cooperate with JAMS and each other in scheduling the arbitration proceedings, and in selecting one arbitrator from the appropriate JAMS list with substantial experience in resolving intellectual property and contract disputes. The arbitrator shall follow these Terms and, to the extent permitted by JAMS Rules, can award costs, fees and expenses, including reasonable attorneys’ fees to the prevailing party, except that the arbitrator shall not award declaratory or injunctive relief benefiting anyone but the parties to the arbitration. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction.

15.4 Exceptions. You or sixdoves may assert claims, if they qualify, in small claims court in Maricopa County, Arizona. You or sixdoves may seek injunctive relief from a court of competent jurisdiction in Maricopa County, Arizona as necessary to protect the intellectual property rights of you or sixdoves pending the completion of arbitration. sixdoves may take action in court or arbitration to collect any fees or recover damages for, or to seek injunctive relief relating to, Services operations, or unauthorized use of our Services or intellectual property. Nothing in this Section 13 shall diminish sixdoves’ right to modify, suspend or terminate your account or access to our Services.

15.5 Arbitration Opt Out. You may decline to resolve disputes through arbitration by emailing us at hello@sixdoves.com within 30 days of the date you first agree to these Terms. Your email must include your full name, residential address, the email address registered to your sixdoves account, and a clear statement that you want to opt out of arbitration. If you opt out according to this process, then Sections 15.1, 15.2, and 15.3 of these Terms do not apply to you or us. This opt-out does not affect any other sections of these Terms.

15.6 Class Action Waiver. YOU AGREE TO RESOLVE DISPUTES WITH SIXDOVES ON AN INDIVIDUAL BASIS. YOU AGREE NOT TO BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. YOU ARE EXPRESSLY WAIVING ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, PRIVATE ATTORNEY GENERAL ACTIONS AND CONSOLIDATION WITH OTHER ARBITRATIONS. THIS MEANS YOU MUST BRING ANY CLAIM AGAINST US ON AN INDIVIDUAL BASIS ONLY, AND NOT BEFORE A PUBLIC COURT.

16. Changes to Terms

We reserve the right at any time, at our sole discretion, to change or otherwise modify these Terms without prior notice, and such changes will be effective immediately upon posting. your continued access or use of the website signifies your acceptance of the updated or modified Terms. Unless otherwise indicated, any new material added to the website will also be subject to these Terms. Be sure to return to this page periodically to review the most current version of these Terms.

17. General Terms

These Terms constitute the entire agreement between you and sixdoves, superseding any prior agreements between you and sixdoves on such subject matter. No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and sixdoves is intended or created by these Terms. No user of the Services is a sixdoves’ representative or agent and may not enter into an agreement on sixdoves’ behalf. No presumption as to the interpretation of any ambiguity herein shall be applied against the drafter. You may not assign any of your rights or obligations under these Terms, and any such assignment shall be void. A party’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision and does not waive any right to act with respect to subsequent or similar breaches. If any provision of these Terms is found to be invalid by a court of competent jurisdiction, you and sixdoves nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and that the other provisions of these Terms will remain in full force and effect. 

18. Contact Information

If you have any questions or concerns about these Terms, please contact us at hello@sixdoves.com.